Home > FAQ's


What are your opening hours?
Open daily 9am - 7pm

Can couples have treatments in the same room?
Enjoy unforgettable experience with a special one side-by-side in our exquisite couple’s treatment room, beach cabana or Sanctuary area with private Jacuzzi.

Can I use a mobile phone?
Our Spa environment is one of tranquility and relaxation. In consideration to other spa guests, please do not use mobile phones.

What is the minimum age for a Spa treatment?
The minimum age for spa treatments is 6 years old. A parent or guardian must accompany children for the duration of their visit.

What should I do before a treatment?
We recommend you to arrive at least 30 minutes prior to your appointment so you can enjoy our Spa facilities. We highly recommend you use steam room and sea water pool before your treatment to warm up and relax your muscles.

....and afterwards?
After your treatment the therapist will accompany you back to the relaxation area where we recommend that you do absolutely nothing. Simply enjoy the feeling of rest and relaxation and let your thoughts run free!

What should I bring with me?
Upon your arrival you will be provided with a bathrobe and sandals as well as your locker for your clothing and personal belongings. You will also find soft cotton towels throughout the spa area. Discreet disposable underwear is provided for all body treatments. You can find additional amenities in our locker areas such deodorant, mouthwash and hairstyling products. We recommend you bring your bathing suit so you can enjoy our wet facilities

Will I need to tell you about any medical conditions?
You will be asked to complete our medical questionnaire prior to your treatment, as certain treatments may not be suitable for you. It is also recommended to inform The Spa reception at booking stage of any medical conditions. We will be more than happy to advise safer alternatives.

When should I make a reservation?
Please make sure to make your reservation as early as possible as to avoid disappointment.

Are there any treatments that I can receive during pregnancy?
Our inspirational services for mommy to be are adapted to each stage of pregnancy.

Are there any programs specially designed for bride & groom?
Our Playa Grande Spa is proud to offer unique and full-service pampering programs to help you both prepare for your big day as well as relax and unwind after the event..